Privacy Policy

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Privacy Policy – First Point Cleaning and Maintenance Kidderminster Ltd.
Last updated: 08/01/2026
 

This Privacy Policy applies between you, the user of this website, and First Point Cleaning and Maintenance Kidderminster Ltd. (“we”, “us”, “our”), company number 16608598, registered office: Unit 22, Space at Hoo Farm, Edwin Avenue, Hoo Farm Industrial Estate, Kidderminster, DY11 7SZ.
We are the data controller for the purposes of UK data protection law. 

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, and (where relevant) the Privacy and Electronic Communications Regulations (PECR).

We may collect and process:

• Identity & contact data: name, email address, telephone number, company/organisation name.
   
• Enquiry details: premises type, approximate size, cleaning frequency, current provider status, requirements and notes you provide.
   
• Technical data (automatically collected): IP address, browser type/version, device and operating system, pages visited, referral source and interaction data.
   
• Marketing preferences: whether you have opted in/out of marketing communications.
   

We collect data when:

• you submit an enquiry via website forms, email, phone or other means;
   
• you request a quote or site assessment;
   
• you subscribe to marketing communications;
   
• data is collected automatically when you browse the site (see Cookies section).
   

We use personal data for:

• Responding to enquiries / providing quotes / arranging site assessments
  Lawful basis: legitimate interests and/or taking steps to enter into a contract.
   
• Providing and managing services
  Lawful basis: contract (where applicable) and legitimate interests.
   
• Improving our website and services (analytics, performance, security)
  Lawful basis: legitimate interests.
   
• Marketing communications (e.g., email newsletters)
  Lawful basis: consent or soft opt-in (where permitted).
   

You can opt out of marketing at any time by using the unsubscribe link (where provided) or contacting us at office@firstpointcleaning.co.uk. 

We may share data with trusted service providers who help us operate our business and website, such as:

• website hosting and website platform providers (e.g., GoDaddy);
   
• email and communications providers;
   
• IT and security providers;
   
• professional advisers (legal/accounting);
   
• regulators or authorities where required by law.
   

We only share the minimum necessary data and require appropriate safeguards.

Some of our service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as adequacy regulations or standard contractual clauses) to protect your personal data.

Our website may use cookies and similar technologies to:

• enable essential site functionality,
   
• improve performance and user experience,
   
• measure traffic and engagement.
   

Where cookies are non-essential, we will ask for your consent via the cookie banner/settings (where enabled). You can also manage cookies through your browser settings.

We may use Google reCAPTCHA to protect our forms from spam and abuse. This may involve Google collecting information about you (such as IP address and device/browser data) to determine whether you are a human user. Your use of reCAPTCHA is subject to Google’s privacy and terms.

We keep personal data only as long as necessary for the purposes we collected it for, including legal, accounting or reporting requirements. Typical retention periods:

• Website enquiries / quote requests: up to 24 months from last contact.
   
• Active customers: duration of the contract/service plus up to 6 years for legal/tax purposes (where applicable).
   
• Marketing subscriptions: until you unsubscribe or ask us to delete your data.
   

You have rights under UK GDPR, including the right to:

• access your data, correct it, delete it, restrict processing, object to processing, and data portability.
  To exercise your rights, contact: office@firstpointcleaning.co.uk.
   

If you are unhappy with how we handle your data, you can complain to us first. You also have the right to lodge a complaint with the UK supervisory authority: the Information Commissioner’s Office (ICO). 

(If vrei, îți dau și link-ul către ICO în format “code”, ca să fie conform cu regulile de afișare.)

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any data. 

We use appropriate technical and organisational measures to protect personal data and handle suspected data breaches. If you believe your data has been compromised, contact us immediately at office@firstpointcleaning.co.uk. 

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply from the “Last updated” date.