Privacy Policy

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First Point Cleaning and Maintenance Kidderminster Ltd

Last updated: 04 February 2026

1. Who We Are

This Privacy Policy applies between you, the user of this website, and First Point Cleaning and Maintenance Kidderminster Ltd (“we”, “us”, “our”).

Company Number: 16608598

Registered Office:

MCF Complex

60 New Road

Kidderminster

DY10 1AQ

United Kingdom

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller responsible for your personal data.

Contact email: office@firstpointcleaning.co.uk

2. ICO Registration

We are registered with the UK Information Commissioner’s Office (ICO) as a data controller and comply with applicable data protection legislation.

3. The Laws We Follow

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Privacy and Electronic Communications Regulations (PECR)

4. The Personal Data We Collect

Identity and Contact Data:

• Name

• Email address

• Telephone number

• Company name

Enquiry Information:

• Type of premises

• Approximate size

• Cleaning frequency

• Service requirements

• Notes or details you provide

Technical Data:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Interaction data

Marketing Preferences:

• Preferences regarding marketing communications.

5. How We Collect Your Data

We collect personal data when:

• you submit a website enquiry form

• you contact us by email or telephone

• you request a quotation or site survey

• you subscribe to marketing communications

• you browse our website (technical data via cookies).

6. How We Use Your Data

We use personal data for:

• responding to enquiries

• providing quotations

• arranging site surveys

• delivering contracted services

• improving website performance

• sending marketing communications where permitted.

7. Who We Share Data With

We may share data with trusted providers including:

• website hosting providers

• email and communication services

• IT support providers

• legal and accounting advisers

• regulators where legally required.

8. International Transfers

Some service providers may process data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.

9. Cookies and Analytics

Our website may use cookies to:

• enable website functionality

• analyse traffic

• improve user experience.

10. Google reCAPTCHA

We may use Google reCAPTCHA to protect forms from spam. This service may collect information such as IP address and browser data.

11. Data Retention

Website enquiries: up to 24 months from last contact.

Customer data: contract duration plus up to 6 years for legal and accounting purposes.

Marketing subscriptions: until you unsubscribe.

12. Your Rights

Under UK GDPR you have the right to:

• access your personal data

• correct inaccurate data

• request deletion

• restrict processing

• object to processing

• data portability.

13. Automated Decision Making

We do not use automated decision‑making or profiling that produces legal or similarly significant effects.

14. Complaints

If you are unhappy with how we handle your personal data you may contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office:

https://ico.org.uk

Telephone: 0303 123 1113

 We are registered with the Information Commissioner's Office (ICO)
as a data controller.
Registration number:    ZC101373   

15. Security

We implement appropriate technical and organisational measures to protect personal data.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.